Dear Adrian,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for iMobie brings unhappy experience to you. Yes, to recovyer data or remove screen lock, Root is a necessary condition. But the root will be determined due to the Android version or device types. It’s  truly sorry for PhoneRescue for Android fails to help you this time. It will be appreciated for your generous forgiveness and kind understanding.

Given this situation, we will issue your refund on today. And you will receive it within 3-5 business days.

If there is anything i can help you with, please just let me know.

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Please stay health and take care!

Have a great day!

Best regards,

Dorothy