Hello Toreba,

Thanks for using our app and i am truly sorry for the late reply. This is Barbara and i hope to be able to help you!

Yes, if the check box for WhatsApp messages is disabled, it means that there is no data that can be recovered.

About the 419 items, i am wondering whether they are existing in your device. If so, it means the existing data instead of lost data. Given this situation, i am truly sorry for PhoneResuce fails help you solve issue this time. As you have purchased our software, i would like to refund you at once.

Sorry again for the inconvenience may have caused to you.

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy