Hello Brian,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for iMobie brings unhappy experience to you.  Yes, we hold 60 days refund guarantee if our software is not working.

Given this situation, would you please kindly give me a chance to solve this issue? Please kindly share more details about issue you encountered? I promise you that if we are unable to provide you with a workable solution or you are not willing to solve this issue, i will issue your refund at once.

These days, COVID-19 is severe in global. I wish all things are well for you and your family. Please stay health and take care!

Have a great day!

Best regards,

Dorothy