Dear Pierre,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

It’s truly sorry for iMobie brings unhappy experience to you. PhoneRescue for iOS can help recover lost data (messages/notes/photos, etc.) from iOS devices directly, iTunes and iCloud backup. To ensure the possibility of recovery, i highly recommend you to try all recovery modes. It will be appreciated for your kind understanding. To get more info, please refer to the detailed user guide below:

Recover from iOS Device:

https://www.imobie.com/guide/phonerescue-for-ios/recover-data-from-ios-device.htm

Recover from iTunes Backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

Recover from iCloud Backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

 

Meanwhile, we would like to tell you that we design our PhoneRescue for iOS to let customers scan & preview their deleted content prior to purchase. If PhoneRescue for iOS can scan the data you lost, it can help you find them back. If not, it cannot help you find them back because your data has been overwritten. In this case, sorry but not only our PhoneRescue for iOS but also any other iOS data recovery software won’t help on this issue.

If the free version doesn’t scan your wanted data, i am truly sorry for PhoneRescue fails to help you this time. And please do not purchase the pro version. It will be appreciated for your generous forgiveness.

Meanwhile, given the importance of your data, i highly recommend you to back up your device data periodically. Would you please give this free function a try?

https://www.imobie.com/guide/anytrans/full-backup.htm

If there is anything i can help you with, please just let me know.

Thank you so much for your generous support to iMobie again!

It’s hard time for global people. Please stay health and take care!

Have a great day!

Dorothy