Hello Friends,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

I truly hope everything is fine for your mother and your family. It’s hard time for global people. Please staty healthy and take care!

I totally understand your mood. And i really hope our software would help your mother to find precious conversations and pictures back. If she reset her ord phone, all device data will be deleted permanently. Thus, it’s truly sorry for Recover from iOS Device mode are not available for your mom. Given this situation, i am wondering whether your mom has created iTunes or iCloud backup before? If so, she can try to recover lost data from iTunes or iCloud backup:

Recover from iTunes Backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

Recover from iCloud backup:

https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

But if your mom did not created iTunes or iCloud backup before, given this situation, i am truly sorry for PhoneRescue fails to help you this time. It will be appreciated for your generous forgiveness and kind feedback in advance.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Please take care!

Best regards,

Dorothy