Dear Customer,

Thanks for your kind feedback and i am truly sorry for this inconvenience.

To start with, would you please kindly tell me the operating system of your computer?

Then, if possible, would you please kindly send a screenshot about this issue to me for better analysis?

And i will provide you with solution soon.

I am looking forward to your reply.

Thank you so much for your kind feedback in advance.

Best regards,

Dorothy