Dear Katesyeates,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

If you forgot your password, your device is unable to be detected and trusted via our PhoneRescue because of Apple Principles (to protect your data safety). In this case, i am truly sorry for PhoneRescue is unable to help you recover music this time. Given this situation, please do not purchase our PhoneRescue this time. It will be appreciated for your generous forgiveness.

Given the importance of your data, it’s importance to back up your device data periodically. To back up device data, i highly recommend you to give our AnyTrans Backup function a try. It is a Free function, which will help you freely back up all device data, easily, quickly and securely. To get more info, please refer to the link below:

https://www.imobie.com/guide/anytrans/full-backup.htm

Meanwhile, it can help you transfer photos, videos, music, messages, apps, etc.. And it can also help customize ringtone, download online video to device, back up social messages apps (WhatsApp, LINE and Viber), move data from Android to iOS, etc.. To get more info, please refer to the detailed introduction below:

https://www.imobie.com/guide/anytrans/get-started-ios.htm

If you are interested in or need it, welcome to download from our website and give it a try:

For Windows Version:

https://www.imobie.com/go/download.php?product=at&os=win

For Mac Version:

https://www.imobie.com/go/download.php?product=at&os=mac

If you are not interested in it, please just ignore the mail. And i am really sorry for bothering you. It will be appreciated for your forgiveness.

If there is anything i can help you, please just let me know.

Thank you so much for your generous support and kind feedback in advance.

Enjoy a nice day!

Best regards,

Dorothy