Hello Redshida,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to help you!

To start with, would you please kindly give me a chance to explain this issue? Our PhoneRescue supports three recovers mode: Recover from iOS Device, iTunes Backup and iCloud Backup. Would you please make sure that you have tried all recovery modes? 

If you have tried all recover modes but still failed to recover your deleted messages, i am truly sorry for PhoneRescue for iOS fails to help you this time due to Data Recovery Principles. It will be appreciated for your generous forgiveness and kind understanding.

As you are not willing to keep our software, i would like to refund you at once. To help me locate your order soon, would you please kindly tell me your Order ID? 

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy