Hello Moon,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s truly sorry for the inconvenience has caused to you. In normal case, you will receive reply within 24 hours from our Support Team (usually less than). Given this situation, would you please tell me your Ticket ID? And i will check this issue and make further investigation at once. It will be appreciated for your generous forgiveness and kind feedback in advance.

Meanwhile, to help me solve this issue, would you please kindly share more details about issue you encountered with me( fail to recover data you wanted; error code, etc..)? If possible, would you please kindly send log file to cs@imobie.com for better analysis?

https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#quescate12

If you are not willing to solve this issue, i totally understand that. Sorry again for the inconvenience has caused to you. Given this situation, to help me locate your order and issue your refund soon, would you please kindly tell me your order ID? And then, i will issue your refund at once.

I am looking forward to your reply.

Thanks for your kind cooperation and help in advance.

Best regards,

Dorothy