Hello Customer,

Thanks for using our app and i am sorry for the late reply. Photos are truly precious memories for us. This is Dorothy and i hope to be able to help you!

To start with, as you cannot remember your password, you cannot build Trust Connection between iPod and computer, Given this situation, it’s sorry for Recover from iOS Device is not available for you. It will be appreciated for your generous forgiveness and kind understanding.

Secondly, would you please kindly tell me whether you have iTunes or iCloud Backup? If so, would you please try to recover photos from iTunes or iCloud backup:

Recover from iTunes Backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm

Recover from iCloud Backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

If you did not created any backup before, i am truly sorry for PhoneRescue is unable to help you this issue due to Data Recover Principles. It will be appreciated for your forgiveness.

Meanwhile, givne the importance of your data, i highly recommend you to back up device data periodically. Would you please kindly give our another software named AnyTrans a try? The Backup function is 100% free. If you are interested in it, would you please refer to the detailed instructions below to check it?

https://www.imobie.com/guide/anytrans/full-backup.htm

If there is anythig i can help you with, please just let me know!

Enjoy a nice day!

Best regards,

Dorothy