Hi there, my order ID is 621425703. I am trying to retrieve a picture that was sent to me as a text message. I followed all the directions and phone rescue analyzed my phone and went through the process and pulled my data. I got to the point where you can buy a license or preview the data temporarily. I tried to temporarily view the data and when I clicked the button phone rescue crashed and closed. I went through the entire process again 3 more times and the same thing keeps happening. Then I did it again but instead of previewing the data I purchased the license. It then brought me to the order details page where it confirms that my payment went through successfully. Where do I go from there? When I click download product it tries to install phone rescue again? I don’t see how to actually retrieve the data now that I purchased the license…. PLEASE ADVISE ASAP, I need to get this document within two hours today!