Hello User,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Given this rare situation, would you please try below suggestions to solve this issue?

1.Please go iCloud official website to check the the account and password.

2. Please make sure the network is stable while unchecking two-factor verification.

If problem persists, please kindly send log to cs@imobie.com for further diagnosis. Our our Dev Team will provide you with solution soon.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy