Dear Customer,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, would you please kindly tell me whether you are using Recover from iCloud mode? If so, would you please tell me the iOS version of iPhone XR? If your iPhone XR is iOS 13 or higher, Recove from iCloud Backup is not available for you due to Apple Principles. It will be appreciated for your generous forgiveness and kind understanding.

Given this situation, would you please try to recover data from iOS device and iTunes Backup?

Recover from iOS Device: https://www.imobie.com/guide/phonerescue-for-ios/recover-data-from-ios-device.htm

Recover from iTunes Backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm

If you have tried two modes but still failed, given this situation, it’s truly sorry for PhoneRescue fails to help you this time due to Data Recovery Principles. And i will issue your refund soon.  It will be appreciated for your generous forgiveness and kind feedback.

There days, COVID-19 is severe. I wish all things are well for you and your family. Please stay health and take care!

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Have a great day!

Best regards,

Dorothy