Hello Friend,

Thanks for using our app and i am truly sorry for the late reply. This is Barbara and i hope to be able to help you!

If the device is disabled, it cannot be trusted by the third party software. Thus, Recover from iOS Device mode is not available for you. Given this situation, i am wondering whether your wife has created iCloud backup before. If so, PhoneRescue for iOS can help you recover them back from backups. But if she doesnot have any iTunes or iCloud backup, it’s truly sorry for PhoneRescue may fails to help her this time. It will be appreciated for your generous forgiveness and kind understanding. It’s truly sorry for PhoneRescue for iOS cannot help you this time. Given this situation, please do not purchase our PhoneRescue for iOS.

Meanwhile, given the importance of your data, i highly recommend you to back up device data periodically. if possible, welcome to give our AnyTrans Free Function – Named Backup Manager a try, which can help you back up all device data. To get more info, please refer to the link below:

https://www.imobie.com/guide/anytrans/full-backup.htm

Here are the download links:

For Windows:https://www.imobie.com/go/download.php?product=at&os=win

For Mac: https://www.imobie.com/go/download.php?product=at&os=mac

If there is anything i can help you with, please do not hesitate to let me know.

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy