AnyTrans for iOS

Updated 5 hours ago in No Category
35 on 2019年9月19日
 
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3 on 2019年10月14日

I’m trying to transfer text messages from my Samsung S10 to my iPhone XS but Anytrans is not detecting my messages to transfer. It is detecting everything else on my samsung s10 and all permissions are set to ON. I have the full version of Anytrans for iOS.

on 2019年10月14日

Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope i’m able to help you!

1.To start with, would you please kindly tell me whether you connect Android device to computer via Wi-Fi or not?

If so, would you please kindly tell me the AnyTrans App installed on your phone is downloaded from Google Play or our official website?

If your AnyTrans app is downloaded from Google Play, our AnyTrans for iOS is unable to detect your Messages and Call Log due to Google Restriction Principles. It won’t let the third party software to detect your messages, call log, etc… Our Development is still working on this issue. It will be appreciated for your kind understanding.

2. The good news is that our official version can solve this issue now. Given this issue, to tackle this issue, please download AnyTrans App from our official website directly. Please visit the URL below via your phone browser to install it on your phone. Here is the download link:

http://anytrans.site/

After that, AnyTrans for IOS will detect your Messages normally.

3. If it fails, i am truly sorry for this inconvenience. Given this situation, would you please send us a screenshot and log file to cs@imobie.com for further analysis? It is easy to do so: click the Feedback menu tab > Write your mail address and description of the issue > Click submit button to send log file as attachment.

Windows: http://my.imobie.com/support/upload_imgs/send-log-ati-win.png

Mac: https://my.imobie.com/support/upload_imgs/ati-mac-log.png

I‘m looking forward to your reply.

Thank you so much for your patience and understanding in advance.

Best Regards,

Dorothy

on 2019年10月17日

Has anyone using imobie’s AnyTrans on a Mac OS had trouble getting their product key recognised?

I had to replace my hard drive and after reinstalling imobie’s AnyTrans for IOS my purchased lifetime license would no longer work. The site would not accept my previous product key. I have had multiple emails from the lovely IMobie “help” people and multiple new re-installs and new product keys but nothing works. I am running el Capitan on a macbook Pro. Its really frustrating and I can’t understand why the “experts” cannot resolve this problem for me – it just drags on for weeks and weeks and makes the purchase and efforts a total waste of time not to mention frustrating as all heck. Time for a REFUND or a SOLUTION!!!!!

on 2019年10月17日

Hello Lynnie,

Thanks for using AnyTrans and i am truly sorry for the inconvenience. This is Dorothy and i hope to be able to help you.

This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness.

To protecr your license code order and license code info, would you please contact cs@imobie.com to solve this issue at once?

Thank you so much for your kind understanding and feedback in advance.

Best regards,

Dorothy

 

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1 on 2019年10月23日

Hey if i have a iphone that i have disabled due to incorrect passcode attemtpts, should i restore the iphone to factory and then try your data to recover it?

on 2019年10月23日

Dear Samtheman,

Thanks for contacting us and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

If your iPhone has disabled due to incorrect passcode attemtpts, you can restore the iphone to factory settings. But all your device data will be erased. It must be difficult thing for you. I truly hope i would help you tackle this issue. 

If you have iTunes, iCloud backup or other backup, you can try to recover lost data from backups. If you do not have any backups, i am sorry for your data will not be recoverable anymore. It will be appreciated for your generous forgiveness and kind understanding in advance.

Meanwhile, we will release PhoneRescue 4 at this Friday. It can help you remove Lock Screen Passcode. If possible, would you please consider trying it?

Meanwhile, given the importance of your data, it is importance to back up device data periodically. I highly recommend you to give our AnyTrans Free function, named Full Backup a try. It will help you back up all device data and this function is 100% free. If you are interested in it, would you please kindly give it a try?

https://www.imobie.com/guide/anytrans/full-backup.htm

If there is anything i can help you with, please just let me know.

Have a nice day!

Best regards,

Dorothy

 

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3 on 2019年10月24日

Dear AnyTrans,

 

I purchased the Family Plan version of your software thinking that it would make the task of backing up all my photos and videos simpler. Just spend three hours trying to figure out how to back this stuff up to an external hard drive and I must be missing something because I couldn’t do it. The step where you download it all to the Mac is a non-starter, not enough room, which is why I bought the program in the first place. I want to be able top simply take everything that is in iCloud and drag it to a couple of external drives, what am I missing?

on 2019年10月24日

Dear Sharpshooter,

Thanks  for using our app and i am truly sorry for the inconvenience may have caused to you. This is Dorothy and i hope to be able to help you!

Yes, AnyTrans can help you back up photos and videos. If you back up them on computer directly, the back up speed will be fast. But the time to back up varies based on size of your data. If there are more files, it will take more time. It will be appreciated for your generous forgiveness and kind understanding.

Meanwhile, AnyTrans also supports to back up to an external hard drive. But the back up speed is slower than on computer  because of the USB Connection. It will be appreciated for your kind understanding. Please refer to instructions below to set the backup path at first:

1. Open AnyTrans > Click the Backup Manager icon on the interface.

2. Click the Settings button > Click “Select” option.

3. Select the path you want to save the backup > Click Open > Click Save.

Or if you just want to transfer all photos and vidoes to an external hard drive, please just change the export path. Then, you can export all your photos and videos.

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

on 2019年10月24日

Dear Dorothy,

Thank you for your quick response! I’ll try your suggestions this evening and get back to you.

JW

on 2019年10月25日

Dear Sharpshooter,

Thank you so much for your kind cooperation and feedback.

Please feel free to contact me if you have any problems.

Best regards,

Dorothy

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3 on 2019年10月25日

Hello, is it not possible to delete “photo videos” from the app itself? Thanks

on 2019年10月25日

Dear Twister,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope to be able to help you!

Yes, AnyTrans can help delete “Photo Video” from the app itself. Please refer to the detailed instructions below:

https://www.imobie.com/guide/anytrans/photo-video-management-ios.htm

If problem persists, to help us locate the reason of this issue and find solution soon, would you please kindly send log file to us?

Please open AnyTrans for iOS > Click Feedback button > Click Submit

Or would you please refer to the detailed instructions to send log to us?

https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#quescate12

We will make further diagnosis and provide you with solution soon.

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

 

on 2019年10月26日

Hello, the delete option is just grayed out for me.

on 2019年10月28日

Dear Twister,

Thank you so much for your kind feedback. It’s really sorry for this function is not available on Windows computer. Our Dev Team is working on solving this issue and will tackle this issue soon.

It will be appreciated for your generous forgiveness and kind understanding in advance.

Have a nice day!

Best regards,

Dorothy

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1 on 2019年10月28日

Hi, 

I have changed the path for the back up to a folder in the external drive. However, the next time I go into the app, it doesn’t recognize the path or remember the path that I had, and when I change the path to the same folder on my external drive again, it forces me to create a new folder with FileName(1)… Is there a way to override that or have the new backup back to the same folder?

Also, the app is taking up a ridiculous amount of memory… like 60 GB on my mac?!? It then tells me that I run out of memory and asks me to force quit the app… I was only able to backup my phone over Wifi, without the app running…

Please assist. Thanks!

Henry

on 2019年10月28日

Dear Henry,

Thanks for using our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

At present, AnyTrans can help back up in the external drive while you modify the path. But i am truly sorry for it doesnot support to keep that settings. I report this valuable feedback to our Product Manager. Once we update, i will inform you at once. It will beI appreciated for your generous forgiveness and kind understanding.

About our software, i will never take up a amount of memory on your computer. Given this rare situation, would you please check whether you once back up device data on your computer? If so, you can delete them from computer to release space whenever you want. It will be appreciated for your cooperaion.

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

 

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1 on 2019年10月28日

Dear Anytrans,

I did a backup of my WhatsApp conversation in AnyTrans. On AnyTrans I see exactly the same conversation as in my iPhone but when I see the backup on my MAC IMOBIE/socialbackups all the conversation is encrypted and I can’t read anything. Then I tried to select some conversation and export to the MAC. With this option I have a document in HTML format. I can read the conversation but the the conversation is not enterely saved (i.e I want to save a conversation which start from 2016 to 2019; I see perfectly the all conversation in Anytrans but in the HTML document I only seethe conversation between 2016 and 2017). So is it possible to save the conversation with another format different from html in MAC? And how can save the all conversation from a group  and not just a part of a conversation? Because finally I have a backup on the app Anytrans but not on my MAC…

And why all the discussion are encrypted in the file Imobie/socialbackup?

Last question/ if I want to transfer a WhatsApp backup to a new iPhone, I need to paramater the number phone on the WhatsApp of the new iPhone or can I do the transfer directly to a virgin WhatsApp? If the two iPhone have not the same IOS version is it ok? And the whatsapp data from the target iPhone will be suppress but the backup on Anytrans app will be keep on any trans, is it correct?

Thanks a lot for your help

on 2019年10月28日

Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope to be able to help you!

About the backup, you can decide whether to encryt it or not. If you set password, you can read it with password. Would you please kindly check for that? It will be appreciated for your generous forgivenss and kind understanding in advance.

About another format, we will optimize this function in our next version of AnyTrans. It will be appreciated for your kind understanding. And i would like to tell that the backup is saved on your computer.

About transferring WhatsApp from iPhone to iPhone, it does not have limitaion for iOS version. You can just transfer them directly.  Yes, you are right.

If there is anything i can help you with, please just let me know.

Thanks again for your generous support and kind understanding on this issue.

Best regards,

Dorothy

 

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0 on 2019年11月3日

Dear Anytrans-

   Would it be possible to add the Hong Kong and Taiwan app store to the App downloader? Thank you.

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0 on 2019年11月3日

Dear Anytrans-

   Would it be possible to add the Hong Kong and Taiwan app store to the App downloader? Thank you.

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0 on 2019年11月3日
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2 on 2019年11月3日

Dear Anytrans-

   Would it be possible to add the Hong Kong and Taiwan app store to the App downloader? Thank you.

on 2019年11月4日

Hello Bravo,

Thanks for joining our forum. I report your suggestion to our Product Manager on today.

Once we have update, i will contact you at once.

Meanwhile, if posisble, welcome to share your suggestions and expectations about iMobie product or service. Your idea may be the next version of AnyTrans for iOS added!

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

5 days ago
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