I purchased the Family Plan version of your software thinking that it would make the task of backing up all my photos and videos simpler. Just spend three hours trying to figure out how to back this stuff up to an external hard drive and I must be missing something because I couldn’t do it. The step where you download it all to the Mac is a non-starter, not enough room, which is why I bought the program in the first place. I want to be able top simply take everything that is in iCloud and drag it to a couple of external drives, what am I missing?
I have changed the path for the back up to a folder in the external drive. However, the next time I go into the app, it doesn’t recognize the path or remember the path that I had, and when I change the path to the same folder on my external drive again, it forces me to create a new folder with FileName(1)… Is there a way to override that or have the new backup back to the same folder?
Also, the app is taking up a ridiculous amount of memory… like 60 GB on my mac?!? It then tells me that I run out of memory and asks me to force quit the app… I was only able to backup my phone over Wifi, without the app running…
Please assist. Thanks!
I did a backup of my WhatsApp conversation in AnyTrans. On AnyTrans I see exactly the same conversation as in my iPhone but when I see the backup on my MAC IMOBIE/socialbackups all the conversation is encrypted and I can’t read anything. Then I tried to select some conversation and export to the MAC. With this option I have a document in HTML format. I can read the conversation but the the conversation is not enterely saved (i.e I want to save a conversation which start from 2016 to 2019; I see perfectly the all conversation in Anytrans but in the HTML document I only seethe conversation between 2016 and 2017). So is it possible to save the conversation with another format different from html in MAC? And how can save the all conversation from a group and not just a part of a conversation? Because finally I have a backup on the app Anytrans but not on my MAC…
And why all the discussion are encrypted in the file Imobie/socialbackup?
Last question/ if I want to transfer a WhatsApp backup to a new iPhone, I need to paramater the number phone on the WhatsApp of the new iPhone or can I do the transfer directly to a virgin WhatsApp? If the two iPhone have not the same IOS version is it ok? And the whatsapp data from the target iPhone will be suppress but the backup on Anytrans app will be keep on any trans, is it correct?
Thanks a lot for your help