Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope i’m able to help you!

1.To start with, would you please kindly tell me whether you connect Android device to computer via Wi-Fi or not?

If so, would you please kindly tell me the AnyTrans App installed on your phone is downloaded from Google Play or our official website?

If your AnyTrans app is downloaded from Google Play, our AnyTrans for iOS is unable to detect your Messages and Call Log due to Google Restriction Principles. It won’t let the third party software to detect your messages, call log, etc… Our Development is still working on this issue. It will be appreciated for your kind understanding.

2. The good news is that our official version can solve this issue now. Given this issue, to tackle this issue, please download AnyTrans App from our official website directly. Please visit the URL below via your phone browser to install it on your phone. Here is the download link:

http://anytrans.site/

After that, AnyTrans for IOS will detect your Messages normally.

3. If it fails, i am truly sorry for this inconvenience. Given this situation, would you please send us a screenshot and log file to cs@imobie.com for further analysis? It is easy to do so: click the Feedback menu tab > Write your mail address and description of the issue > Click submit button to send log file as attachment.

Windows: http://my.imobie.com/support/upload_imgs/send-log-ati-win.png

Mac: https://my.imobie.com/support/upload_imgs/ati-mac-log.png

I‘m looking forward to your reply.

Thank you so much for your patience and understanding in advance.

Best Regards,

Dorothy

Has anyone using imobie’s AnyTrans on a Mac OS had trouble getting their product key recognised?

I had to replace my hard drive and after reinstalling imobie’s AnyTrans for IOS my purchased lifetime license would no longer work. The site would not accept my previous product key. I have had multiple emails from the lovely IMobie “help” people and multiple new re-installs and new product keys but nothing works. I am running el Capitan on a macbook Pro. Its really frustrating and I can’t understand why the “experts” cannot resolve this problem for me – it just drags on for weeks and weeks and makes the purchase and efforts a total waste of time not to mention frustrating as all heck. Time for a REFUND or a SOLUTION!!!!!

Hello Lynnie,

Thanks for using AnyTrans and i am truly sorry for the inconvenience. This is Dorothy and i hope to be able to help you.

This issue is caused due to online verification. To protect your license code safety and privacy, single license code can only be used on one computer. If you format or change computer, you need to contact us to unbind your license code. After that, you can use license code again. It will be appreciated for your generous forgiveness.

To protecr your license code order and license code info, would you please contact cs@imobie.com to solve this issue at once?

Thank you so much for your kind understanding and feedback in advance.

Best regards,

Dorothy

I purchased a single license back in 2018 and an additional license for additional computers a year later.  Now the program wants me to enter my license code, and rejects it.  I have tried multiple emails to support, chat and now this forum.  Nobody has responded.  IS IMOBIE STILL IN BUSINESS?????  It seems like I may have to get a refund or report this to Paypal to reverse the charge.

Hi I have purchased AnyTrans yesterday, but no activation code was received. My order number is #154308316. I have sent two emails to CS and still haven’t heard anything from your company yet. I’m going to request for a refund if I couldn’t hear anything from you by tmr.

URGENT!!! I tried to Transfer WhatsApp from Samsung S10 to iPhone 7 but keep tell me failed to restore. some help please?

and also when I try to migrate from S10 to iPhone 7, keep stuck at photo transferring. I’m using Mac version. and it prompt out that my system run out of memory RAM even when I just tried to transfer photo only which is around 11k photo.

then when I try to migrate only calendar, it do shown successfully transfer but when I checked iPhone, there’s nothing been transfer.

and also I successfully transfer music, but where can I find those music file on iPhone?

besides, if I would like to transfer using the app between Samsung n iPhone, how can I transfer the picture more than 1000 per time?

Hi, there’s no reply from contact us email. Is there anyone around that can help ?

URGENT!!! I tried to Transfer WhatsApp from Samsung S10 to iPhone 7 but keep tell me failed to restore. some help please?

and also when I try to migrate from S10 to iPhone 7, keep stuck at photo transferring. I’m using Mac version. and it prompt out that my system run out of memory RAM even when I just tried to transfer photo only which is around 11k photo.

then when I try to migrate only calendar, it do shown successfully transfer but when I checked iPhone, there’s nothing been transfer.

and also I successfully transfer music, but where can I find those music file on iPhone?

besides, if I would like to transfer using the app between Samsung n iPhone, how can I transfer the picture more than 1000 per time?

From lawrence9009

I’ve been having the same issue and no one is helping.

I requested a refund 2 days ago and got no response. I couldn’t transfer data from android to iphone. I want a refund!!!!

I really like the information slither io you share. Thanks to that, I know many more interesting and useful things.

Dear Samtheman,

Thanks for contacting us and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

If your iPhone has disabled due to incorrect passcode attemtpts, you can restore the iphone to factory settings. But all your device data will be erased. It must be difficult thing for you. I truly hope i would help you tackle this issue. 

If you have iTunes, iCloud backup or other backup, you can try to recover lost data from backups. If you do not have any backups, i am sorry for your data will not be recoverable anymore. It will be appreciated for your generous forgiveness and kind understanding in advance.

Meanwhile, we will release PhoneRescue 4 at this Friday. It can help you remove Lock Screen Passcode. If possible, would you please consider trying it?

Meanwhile, given the importance of your data, it is importance to back up device data periodically. I highly recommend you to give our AnyTrans Free function, named Full Backup a try. It will help you back up all device data and this function is 100% free. If you are interested in it, would you please kindly give it a try?

https://www.imobie.com/guide/anytrans/full-backup.htm

If there is anything i can help you with, please just let me know.

Have a nice day!

Best regards,

Dorothy

I’m interested to subscribe for this app, especially for whatsapp backups when i read your explanation on the backup restoring process, i got my eyes on the notifications that this process will delete my phone data does it mean it will delete all my photos, apps, and contacts just for the whatsapp restoring backup ?

I requested a refund 2 days ago and got no response. I couldn’t transfer data from android to iphone. I want a refund!!!!

The system limitation issue could be related to among us iOS restrictions that prevent third-party apps like AnyTrans from directly deleting photos from certain albums on your iPad.

No, when you restore a WhatsApp backup, it should not delete your photos, apps, or contacts. It will replace your current WhatsApp data with the crossover grid data from the backup, so any messages or media that were received after the backup date may be lost.

iTunes will download software melon playground for your device. Wait while iTunes restores your device.

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Dear Sharpshooter,

Thanks  for using our app and i am truly sorry for the inconvenience may have caused to you. This is Dorothy and i hope to be able to help you!

Yes, AnyTrans can help you back up photos and videos. If you back up them on computer directly, the back up speed will be fast. But the time to back up varies based on size of your data. If there are more files, it will take more time. It will be appreciated for your generous forgiveness and kind understanding.

Meanwhile, AnyTrans also supports to back up to an external hard drive. But the back up speed is slower than on computer  because of the USB Connection. It will be appreciated for your kind understanding. Please refer to instructions below to set the backup path at first:

1. Open AnyTrans > Click the Backup Manager icon on the interface.

2. Click the Settings button > Click “Select” option.

3. Select the path you want to save the backup > Click Open > Click Save.

Or if you just want to transfer all photos and vidoes to an external hard drive, please just change the export path. Then, you can export all your photos and videos.

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

Dear Dorothy,

Thank you for your quick response! I’ll try your suggestions this evening and get back to you.

JW

Dear Sharpshooter,

Thank you so much for your kind cooperation and feedback.

Please feel free to contact me if you have any problems.

Best regards,

Dorothy

Hello,

I have been trying to transfer data from my Samsung to iPhone and have had no luck after many attempts. I had sent in a previous request for help because I was unable to check the call log box. The system would let me send any more questions.

I would so like to be in contact with a real, live human being to solve this problem. I purchased a one-year plan, confident that AnyTrans would be efficient. Any help to live up to that promise is welcome. Thank you in advance.

If you’ve forgotten your iPhone’s password and are unable to access it, you may reset it to factory settings. The data on your device, however, will be deleted. I can imagine how challenging phrazle this is for you. It is my sincere desire to assist you in resolving this matter.

Check to see if your iCloud photos and videos are stored locally on your Mac or if they’re only available through iCloud. If geometry dash is only stored in iCloud, you’ll need to download them to your Mac before transferring them to an external hard drive.

AnyTrans is an iOS content transfer app to transfer files across iPhone, iPad, other phones/tablets, computer, even cloud drives. know about Hire AngularJS Developers

Dear Twister,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope to be able to help you!

Yes, AnyTrans can help delete “Photo Video” from the app itself. Please refer to the detailed instructions below:

https://www.imobie.com/guide/anytrans/photo-video-management-ios.htm

If problem persists, to help us locate the reason of this issue and find solution soon, would you please kindly send log file to us?

Please open AnyTrans for iOS > Click Feedback button > Click Submit

Or would you please refer to the detailed instructions to send log to us?

https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#quescate12

We will make further diagnosis and provide you with solution soon.

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

Hello, the delete option is just grayed out for me.

Dear Twister,

Thank you so much for your kind feedback. It’s really sorry for this function is not available on Windows computer. Our Dev Team is working on solving this issue and will tackle this issue soon.

It will be appreciated for your generous forgiveness and kind understanding in advance.

Have a nice day!

Best regards,

Dorothy

Your kind comments are much appreciated. We regret that Windows doesn’t have this function. doodle jump

Dear Henry,

Thanks for using our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

At present, AnyTrans can help back up in the external drive while you modify the path. But i am truly sorry for it doesnot support to keep that settings. I report this valuable feedback to our Product Manager. Once we update, i will inform you at once. It will beI appreciated for your generous forgiveness and kind understanding.

About our software, i will never take up a amount of memory on your computer. Given this rare situation, would you please check whether you once back up device data on your computer? If so, you can delete them from computer to release space whenever you want. It will be appreciated for your cooperaion.

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

I, too, have not been able to locate my external backups in anytrans and have come across the same (1) folder numbering issue. Perfect timing considering my toddler somehow reset my phone despite me turning the 10-failed-passcode-attempt-wipe off. Not impressed considering they don’t tell you how much it is until you actually need to restore the phone – $89!!! And then the backups are there one minute and gone the next. Please give me a fix.

Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Dorothy and i hope to be able to help you!

About the backup, you can decide whether to encryt it or not. If you set password, you can read it with password. Would you please kindly check for that? It will be appreciated for your generous forgivenss and kind understanding in advance.

About another format, we will optimize this function in our next version of AnyTrans. It will be appreciated for your kind understanding. And i would like to tell that the backup is saved on your computer.

About transferring WhatsApp from iPhone to iPhone, it does not have limitaion for iOS version. You can just transfer them directly.  Yes, you are right.

If there is anything i can help you with, please just let me know.

Thanks again for your generous support and kind understanding on this issue.

Best regards,

Dorothy

Hello Bravo,

Thanks for joining our forum. I report your suggestion to our Product Manager on today.

Once we have update, i will contact you at once.

Meanwhile, if posisble, welcome to share your suggestions and expectations about iMobie product or service. Your idea may be the next version of AnyTrans for iOS added!

If there is anything i can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

greetings
 I have purchased AnyTrans yesterday, but no activation code was received. My order email is owenhack@gmail.com have sent two emails to CS and still haven’t heard anything from your company yet. I’m going to request for a refund if I couldn’t hear anything from you by tmr.

Ticket #6b8d0e00, submitted 1/9/23, no response.  Same issue that many others are having, product key is “old” but no new key is being sent after following instructions on site.  Please advise.  I’ve paid for this product and would like to be able to use it.

 Hello Neighbor ! I wonder it seems the store in Hong Kong is not open yet. I had to ask my friends from abroad to send it back

 @ starseed types I wonder it seems the store in Hong Kong is not open yet. I had to ask my friends from abroad to send it back

From malansanni70

I am from Hong Kong and I can confirm there is no such store yet!