Hello Nomis,
Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!
To start with, there are many reasons that may cause transferring failure issue. For example, your photos are stored on iCloud instead of iPhone directly (Thus, you need to download them to iPhone at first); there is no sufficient space on Mac computer; the USB connection is loose; you choose too many file one time, etc. Would you please kindly check for that at first?
Please check whether all photos are viewable on your iOS device. If not, it is in that your photos may store on iCloud. The photos on your iPhone is just thumbnails. Given this situation, please connect your iPhone to Wi-Fi. Then, please go Settings > iCloud. Please check whether you have turned iCloud photo library and choose to optimize iPhone Storage. If so, it would cause that your photos are uploaded to iCloud and do not exist in your device temporarily.
Then, to solve this issue, please choose to download and keep Originals. After downloading photos to your device successful, you can transfer them normally.
Secondly, to transfer photos from device to computer as soon as possible, would you please try the following methods?
Method 1:
1. Please search AnyTrans app from App Store and download & install it on your device.
2. Please open browser on your computer and visit link below:
http://anytrans.io
3. Use AnyTrans app to scan the QR code on the web page for establishing connection between device and computer.
4. Please select photos you want to transfer > Click Download option.
Note: Please make sure that the device and computer are connected to the same Wi-Fi.
Method 2:
1. Choose Device Manager option > Locate File System > Click System > DCIM.
2. System -> PhotoData-> Mutations.
Note: All filtered photos stored on Mutations folder.
If you have checked all factors and options but still failed unfortunately, i am truly sorry for this inconvenience. It will be appreciated for your generous forgiveness. Given this rare situation, we will need logfile to make further diagnosis. And our Development Team will provide you with solution soon. Please refer to the screenshot below to send logfile to cs@imobie.com:
Click Feedback Option > Submit Logfile.
Thank you so much for your kind cooperation and help on this issue.
Best regards,
Dorothy