Updated 2 days ago in No Category
107 on 2019年9月19日
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  • Askmichell88
24 on 2019年10月12日

Hello, I brought iPhone 8 recently and for a few days, it did not show any errors but however when while restoring iOS I got an error called iPhone Error 4013.

on 2019年10月14日

Dear Donald,

Thanks for choosing our app and i am truly sorry for the delay reply. This is Dorothy and i hope to be able to help you!

The error 4013 with the iPhone is generally a hardware-based issue. This error mostly causes because of a defective USB cable or a faulty USB port. We can say that this is a connectivity issue. Therefore, this error code indicates that there is a communication error between the iOS Operating system and the device. This error may also appear due to some update issues with iOS. It even occurs due to the refurbishment of your iPhone.

On the other hand, space issues in your device may also result in the iPhone error 4013. It affects the stored data in the system and leads to data loss. Further, restoration of any new upgraded software to the invention can change the method. Moreover, this restoration can overwrite the original system data and delete all pieces of information from your device. Most certainly error 4013 creates the backup memory loss for the device. The improper internet connection and difficulty of the invention to connect to the WiFi can also lead to this issue.

Some of the best possible ways are mentioned below:

USB Port & USB Connector

The most basic way to fix the iPhone error 4013 is by checking the USB port and connectors properly. Check the connector cord inch by inch to make sure it’s not broken anywhere. In addition to that, check the adaptor. If the adaptor seems discolored or even a bit disfigured, check whether it’s internally burnt or not. If there is an issue with the USB, then try a different USB and check again.

Upgrade iTunes

The error of the iPhone can be due to an improper update of the iTunes. Generally, this error shows up when you are trying to upgrade your iPhone using iTunes. This situation frequently happens because of a corrupted file or corrupted upgrade. If you can understand the cause of the error is because of the update. Then quickly check the latest update available. You can also return to the older version as per your system requirements.

Reset All Device Setting

To reset the device settings first, restart the device. Give the machine about 30 to 40 seconds to open. Once the invention has started, go to the XR option. In the iPhone XR, select Max. Click on the Settings option. Then go to General and Reset. Select the Reset To All Environments button and turn Off the system.

Clearing The Space

The iPhone error 4013 may occur because of a problematic upgrade of its operating system. The most effective way to fix this issue is to clean up the device and then update it to the latest version. Therefore, make sure the system has enough space in it.

If problem persists, i am truly sorry for i fail to help you this time. To get efficient solution soon, would you please contact Apple Support Team with apple@support.com? I believe that Apple will help you solve this issue at once.

If there is anything i can help you with, please just let me know.

Thank you so much for your generous support and kind feedback in advance.

on 2023年7月10日

Error 4013 on an iPhone typically occurs during the restore or update process and is often associated with a hardware issue. It can be frustrating, but there are a few troubleshooting steps you can try to resolve the problem:

  1. Check your USB cable and port: Ensure that the USB cable you’re using is not damaged or worn out. Also, try connecting your iPhone to a different USB port on your computer. Sometimes, using a different cable or port can resolve connectivity issues.

  2. Update iTunes: Make sure you have the latest version of iTunes installed on your computer. Outdated software can sometimes cause compatibility problems.

  3. Restart your devices: Restart both your iPhone and the computer you’re using. This simple step can fix temporary glitches and restore normal functionality.

  4. Disable security software: Antivirus or firewall software on your computer may interfere with the restore process. Temporarily disable any security software and try restoring your iPhone again.

  5. Use DFU mode: Device Firmware Update (DFU) mode allows for a deeper restore of your iPhone’s software. Connect your iPhone to the computer, launch iTunes, and follow the specific instructions to enter DFU mode. Once in DFU mode, try restoring your iPhone.

  6. Try another computer: If none of the above steps work, try using a different computer to restore your iPhone. This can help determine if the issue is with your computer or the iPhone itself.

If you’ve exhausted these troubleshooting steps and the error 4013 persists, it’s recommended to use DroidKit Updated version as it has the expertise to diagnose and repair hardware-related issues that may be causing the error.

on 2023年8月22日

I was able to use the program to get the backrooms out of recovery mode, and after more than 48 hours of “exploring device” with nothing happening, I don’t think that’s typical.

on 2023年8月29日

This error occurs when you are trying to update the iOS version of your device or restore the device and the problem connections occurs. That problem can sometimes occur when the iOS device disconnects from iTunes or iTunes cannot prompt the device to finish the update/restore process.

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14 on 2019年10月15日

I have paid version of anytrans for iOS .. i am trying to upgrade the version, it finish download but does not complete the command install and restart … nothing hapens when i click on install and restart 

on 2019年10月16日

Dear Customer,

Thanks for using our app and i am truly sorry for the inconvenience has caused to you. This is Niki and i hope to be able to help you!

1. To start with, would you please kindly tell me whether you are using Windows or Mac computer? And please also kindly tell me the operating system of your computer. I will check the compatibity at first.

2. Secondly, please make sure you are using the newest version of AnyTrans for iOS (v8.2.0). If not, please download it from link below:

For Windows Version: https://www.imobie.com/go/download.php?product=at&os=win

For Mac Version: https://www.imobie.com/go/download.php?product=at&os=mac

3. Please make sure the network connection is stable while downloading and installing software.

If problem persists, please kindly send a screenshot about this issue to me for further analysis?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,



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4 on 2020年8月3日

I am trying to restore a backup using anytrans backup manager. I did modify the backup by adding one file in the file directory of an app. Every time I try to restore the file on the phone, it says that the restore process failed, with error code 100. Anybody have any leads to solve this error?
Best wishes,

on 2020年8月6日

Hello John.

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To help us solve your issue soon, would you please kindly send log file to cs@imobie.com for further diagnosis?


Our Dev Team will analyze your logfile and send solution to you soon.

Thank you so much for your generous forgiveness and kind understanding in advance.

Best regards,


on 2024年2月20日

One file that I added to the app’s file directory was the modification I made to the backup. My phone always reports that the restore process was unsuccessful with error code  run 3

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2 on 2020年10月28日

I am having iPhone 7. The storage was full, hence deleted few photos and restarted the phone. I got stuck on iPhone logo.

On update from iTunes got storage full error. Now the phone is stuck in recovery mode.

Cannot exit or repair the system.

Need to take backup as it contains lots of data which I don’t want to loose.

Please suggest.


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0 on 2020年10月28日
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11 on 2020年11月7日

I use anytrans for importing my iphone data/photos but since I updated my iphone to latest ios 14.2 AnyTrans doesn’t connect or respond. Please advise. Thanks.

on 2021年10月5日

Please update your iOS to iOS 15 and see if you are still facing the same isssue.

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1 on 2020年11月16日

Dial 1-877-916-7666, a toll free iPhone support help centre to get answers to your questions and solutions to all your issues related to your iPhone. This one number is applicable over entire U.S and it remains open on all 24 hours on all 7 days of the week.

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1 on 2020年11月17日

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on 2024年3月10日

To address iPhone Error 4013, follow these steps: use a reliable USB cable, update iTunes, restart your iPhone and computer, or try another computer. If these steps don’t resolve the issue, placing your iPhone in DFU mode might be necessary. While you’re troubleshooting, consider enhancing your iPhone’s visual content with creative templates from CapCut Templates, which offers a variety of CapCut templates suitable for different editing needs, adding a creative touch to your videos during or after resolving the error.

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2 on 2020年11月20日

Hi, I’ve a iPhone 6s and it die, it was stuck into recovery mode, with the tool I can take oout of that mode and now it has more tan 48 hours “exploring device” but nothing happens, I think it is not normal, can some one help me with this?

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