PhoneRescue for iOS

Updated 10 hours ago in No Category
1 on 2020年2月4日

Hi. I purchased the software and installed it. I’m running PhoneRescue on iPhone X and it seems to be working, but it is downloading TONS of data and filling up my computer (Note that I ONLY checked the “Messages” box. I have 35 Gigs of available space, and it is FILLING it. Am I doing something wrong? Or can I set it to download the data to an external hard drive? Thanks for your help!

on 2020年2月5日

Hello Jeff,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Given the importance of your data, PhoneRescue for iOS will back up your device data before recovering lost data. Even though your iPhone encounters any issue, you can recover data from backup. I am truly sorry for the inconvenience has caused to you. Thank you so much for your generous forgiveness and kind understanding.

To solve this issue issue, would you please change the path via referring the instructions below?

Please open PhoneRescue > Click Settings button on the lower left of the interface below > Click Select button to choose the path that you want to save backups > Click Save.

PhoneRescue Register

Please kindly tell me whether it works for you or not.

Thank you so much  for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy

 

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1 on 2020年2月11日

i found, on my Mac’s log in items, an AnyTrans start up item.  I was there because my computer was acting crazy.  I ran Avast AntiVirus program and it flagged it as code from an outfit called MacClean from China, and it’s definitely MALWARE.  I looked up the company that puts out MacClean.  They’re in China.  They install their code on your computer and create problems, and charge you money to fix it.  I think I got rid of it in time, but if I’d done it myself it just would have reinstalled itself over and over again. 

I also learned that some companies are in partnership with this outfit, and bundle it in their software.  Does AnyTrans bundle “MacClean” in it’s software, or did they hijack the AnyTrans I purchased without your involvement?

on 2020年2月12日

Hello Matthew,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, would you please give me a chance to explain this issue? MacClean is our product. I know that it may surprise you. I truly hope you would read my reply. Thank you so much, Matthew!

MacClean is 100% safe and clean software. It was detected as a malware via Avast AntiVirus because MacClean is the third party software, which cannot be downloaded from App Store. Thus, it will be detected as Malware. But please trust me that MacClean is safe and clean software. Sorry again for the inconvenience has cased to you. It will be appreciated for your generous forgiveness and kind understanding.

Meanwhile,i am truly sorry for Chinese company did not bring good impression to you. Yes, i know that China was lagged out in recent history. But Chinese are always trying their best to provide better products and service to the global customers. I know there are many things we need to do. To build up our brand and good impression, we are always trying! We truly hope you would like to like our product and trust our company some day. That means a lot for us! 

And if you are not willing to use our app and would like to ask for refund, you will get it at once. I totally understand and support your situation and mood. Sorry again for our company lets you down this time. Please kindly tell me your order ID to help me locate your order and issue your refund at once. And we will continue to provide better products and service. I truly believe one day we will get your acceptance. And we will so proud of that!

If there is anything we can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy

 

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