Pre-sale Questions

Updated on 2020年9月1日 in No Category
15 on 2019年9月19日
 
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2 on 2019年10月26日

My son accidentally deleted his Minecraft World from his iPad running IOS 13. Can we recover the deleted world from his iPad?

on 2019年10月26日

I tried the trial and managed to see several thousand files. I cannot see any timestamp for the files so I have no idea which one is the one he accidentally deleted. How do you see what the date these files were deleted? How do I restore the Minecraft files? He is only 10yrs old and he cried himself to bed for accidentally deleting his Minecraft world that he had built for more than 6 months. Please help.

on 2019年10月28日

Hello Asyadiqin,

Thanks for using our app and i am truly sorry fo the delay reply. This is Dorothy and i hope to be able to help you.

To start with, i would like to explain that our software supports to recover messages, contacts, photos, videos, etc.. To get more info about file types supported, please refer to the post below:

https://www.imobie.com/guide/phonerescue-for-ios/get-started.htm

It’s really sorry for PhoneRescue is unable to help recover Minecraft World. It will be appreciated for your generous forgiveness.

Meanwhile, i want to say that you are good father. You truly care about your son! I am sorry for i fail to help you this time.

Given the importance of your data, it’s importance to back up your device data periodically. To back up device data, i highly recommend you to give our AnyTrans Backup function a try. It is a Free function, which will help you freely back up all device data, easily, quickly and securely. To get more info, please refer to the link below:

https://www.imobie.com/guide/anytrans/full-backup.htm

Meanwhile, it can help you transfer photos, videos, music, messages, apps, etc.. And it can also help customize ringtone, download online video to device, back up social messages apps (WhatsApp, LINE and Viber), move data from Android to iOS, etc.. To get more info, please refer to the detailed introduction below:

https://www.imobie.com/guide/anytrans/get-started-ios.htm

If you are interested in or need it, welcome to download from our website and give it a try:

For Windows Version:

https://www.imobie.com/go/download.php?product=at&os=win

For Mac Version:

https://www.imobie.com/go/download.php?product=at&os=mac

If you are not interested in it, please just ignore the mail. And i am really sorry for bothering you. It will be appreicated for your fogiveness.

If there is anything i can help you, please just let me know.

Thank you so much for your generous support and kind feedback in advance.

Enjoy a nice day!

Best regards,

Dorothy

 

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1 on 2020年1月23日

Can AnyTrans backup just iOS Mail from one iPhone(6S) and restore it to a different iPhone(11 Pro). When I used the iTunes backup personal folders on the old phone did not transfer to the new phone.

on 2020年1月24日

Hello Tex,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

It’s sorry for AnyTrans is unable to back up iOS mail. To check file type supported via AnyTrans, please refer to the link below:

https://www.imobie.com/guide/anytrans/get-started-ios.htm

Meanwhile, to back up device data freely, would you please kindly give below functions a try?

https://www.imobie.com/guide/anytrans/full-backup.htm

Please kindly tell me whether it works for you or not.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

 

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1 on 2020年3月7日

Hi, a new member here, my question is: I am certain I purchased the full version of Any Trans and received a KEY to unlock it but I can find no record of my purchase. It was quite a while ago, time goes by so quickly but I do feel it was in 2019.

I have tried using my email address to log in but it won’t accept it. 

Is there any way you can check I am a paid user? 

thanks

MJB

on 2020年3月9日

Hello Micky,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help!

In normal case, we will locate your license code via purchased email address or Order ID?

If you cannot find the record of purchase, would you please try to provide email address you used to us for further location. It will be appreciated for your generous forgiveness and kind feedback.

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

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1 on 2020年7月6日

Hi there,
I’ve got a question for you.
My wife recently locked her sold out of her iPhone XR. The phone is now disabled. Is it possible to receive the photos from the phone. We called Apple support and they offered no supports. They say we need to reset the phone and lose all dada. Are the pictures lost?
There is no back up on icloud or computer.

on 2020年7月31日

Hello Friend,

Thanks for using our app and i am truly sorry for the late reply. This is Barbara and i hope to be able to help you!

If the device is disabled, it cannot be trusted by the third party software. Thus, Recover from iOS Device mode is not available for you. Given this situation, i am wondering whether your wife has created iCloud backup before. If so, PhoneRescue for iOS can help you recover them back from backups. But if she doesnot have any iTunes or iCloud backup, it’s truly sorry for PhoneRescue may fails to help her this time. It will be appreciated for your generous forgiveness and kind understanding. It’s truly sorry for PhoneRescue for iOS cannot help you this time. Given this situation, please do not purchase our PhoneRescue for iOS.

Meanwhile, given the importance of your data, i highly recommend you to back up device data periodically. if possible, welcome to give our AnyTrans Free Function – Named Backup Manager a try, which can help you back up all device data. To get more info, please refer to the link below:

https://www.imobie.com/guide/anytrans/full-backup.htm

Full-Backup-6

Here are the download links:

For Windows:https://www.imobie.com/go/download.php?product=at&os=win

For Mac: https://www.imobie.com/go/download.php?product=at&os=mac

If there is anything i can help you with, please do not hesitate to let me know.

Thank you so much for your generous forgiveness and kind feedback in advance.

Best regards,

Dorothy

 

 

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1 on 2020年7月7日

Our old iPad has some problem where we are unable to back it up to iCloud (it gets about 1/3 of the way through and hangs). We are also unable to back it up using iTunes because it is not detected by our PC. (The PC detects other iOS devices fine, through any of the cables we have.)

We need to get the data off the old device and onto a new iPad we bought.

Is it possible to do an “air” transfer or iPad to iPad transfer without plugging in the old one? I would be happy to buy AnyTrans if it will solve our problem.

Thanks!

on 2020年7月31日

Hello Friend,

Thanks for contacting us and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

Yes, AnyTrans can help you transfer data between different devices. To get more info, would you please refer to the detailed user guide below?

https://www.imobie.com/guide/anytrans/phone-to-iphone.htm

Phone-to-iPhone-6

Phone-to-iPhone-3

If there is anything i can help you with, please do not hesitate to let me know.

It’s hard time for global people. Please stay health and take care!

Have a great day!

Best regards,

Barbara

Your iMobie Team

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1 on 2020年7月25日

Hello!

Can I connect to the Portuguese iTunes Store? I think Apple won’t let me connect to any other.
Thank you very much

on 2020年7月31日

Hello JBA,

Thanks for contacting us and i  am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

To help me solve your issue soon, would you please kindly tell me which iMobie software are you using(AnyTrans/PhoneRescue)?

I am looking forward to your reply.

Thanks for your kind feedback in advance.

Best regards,

Dorothy

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1 on 2020年9月1日

Question on the recovery process for PhoneRescue for iOS.

I want to recovery iMessages.

After the scan process, I can see a list of conversations and message.
The next step is restore or recover to device or mac.
If I restore to the iPhone, do the message reappear in the normal iMessage app, or do they get copied somewhere else and are readable?

 
 
 
 
 
 
 
 
 
on 2020年9月1日

Hello Tgagle,

Thanks for uising our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you.

Yes, if PhoneRescue scans out your lost data, it can help you find them back to Message app on your phone. But if the trial version does not scan out your lost data, please do not purchase the pro version. It will be appreciated for your generous forgiveness and kind understanding.

If there is anything i can help you with, please just let me know.

It’s hard time for global people. Please stay healthy and take care!

Best regards,

Dorothy

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