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Dorothy

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Dorothy last won the day on July 10

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About Dorothy

  • Birthday 08/22/1991

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  1. Dorothy

    Contact Customer Support

    Hello, Tyler, thanks for contacting us and we are truly sorry for the inconvenience may have caused to you. Yes, customer will receive feedback within 24 hours on work day and 48 hours on Weekends. To start with, We check your email on our platform and find that you contact our Support Team on Aug, 09, 2018. And our Support Team reply you at the same day. Then, you give us your feedback on Aug, 10, 2018. And our Support Team send mail to you on Aug, 10, 2018. After that, our Support Team never receive your feedback. Thus, we are wondering whether it goes to your junk mails or not. Would you please kindly check for that? And we will contact Support Team to send the screenshot about the replies to you soon. It will be appreciated for your generous forgiveness. Secondly, it is truly sorry for we don't provide call service currently because we truly want to save cost and provide our software with the most favorable price for you. It will be appreciated for your kind understanding. About the issue you encountered, as you do not have iTunes and iCloud backups, Recover from iTunes and iCloud options are not available for you. And you can only use iOS Repair function a try to save your data. Given this situation, we will report your log file to our Development Team for better analysis and send solution to you soon. We promise you that if we fail to provide you with a workable solution, we would like to refund you whenever you want based on our Refund Policy. If you have any questions or problems, please do not hesitate to contact us. Please kindly accept the most sincere apology from us. Thank you so much for your generous support and kind understanding in advance.
  2. Dorothy

    wrong ios version and I can't update

    Hello, Farishta, thanks for contacting us and we are sorry for the delay reply. Given this situation, would you please kindly send log file to Support@imobie.com for better analysis? https://www.imobie.com/faq/phonerescue-faqs.htm#part27 I believe our Support and Development Team will tackle this issue and send solution to you soon. Thank you so much fo your generous support and cooperation in advance.
  3. Hello, Jonathan, thanks for contacting us. Would you please refer to this article to solve this issue? https://www.itipbox.com/download-large-size-apps-without-wifi-iphone/ If there is anything we can help you with, please do not hesitate to contact us. Thanks for your generous support and kind feedback in advance.
  4. Dorothy

    Can't activate licence

    Hello, Juan, thanks for contacting us and we are sorry for the inconvenience may have caused to you. We have tested your license code and find it can be activated successfully. We will send the screenshot to you via mail. Given this rare situation, would you please refer the below suggestions to register AnyTrans for iOS: https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part5 If the problem persists, would you please kindly send a screenshot about this issue to us for better analysis? We will try our best to provide you with solution soon. Sorry again for the inconvenience may have caused to you. Thank you so much for your generous cooperation and kind understanding in advance.
  5. Dorothy

    Transfer of messages

    Hello, Wendy, thanks for contacting us and we are truly sorry for the inconvenience may have caused to you. To start with, i would like to clarify that AnyTrans for iOS can help you transfer messages from device to computer or between iOS devices. Meanwhile, AnyTrans can help you transfer messages from iTunes/iCloud backup to computer directly. If you want to restore deleted messages to your iPhone, you may need our PhoneRescue for iOS instead of AnyTrans for iOS. To get more info: https://www.imobie.com/guide/phonerescue-for-ios/recover-data-from-ios-device.htm If you are using AnyTrans and just want to transfer messages to iPhone but encounter the issue you mentioned, would you please refer to the below suggestions to tackle this issue: 1. Please make sure you are using the latest version of AnyTrans. If not, please download from our official website: https://www.imobie.com/anytrans/download.htm 2. Please restart your iOS device and computer and give it a new try. 3. If problem persists, please kindly send log file to Support@imobie.com directly for better analysis. https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part44 If you have any questions or problems, please do not hesitate to contact us. Thanks for your generous support and kind understanding in advance.
  6. Dorothy

    Importing photo albums from PC to Iphone

    Hi, David, we are really sorry for this inconvenience. As AnyTrans has numerous features, like creating backup, moving music, contacts, messages or any other data as you want, would you please kindly keep using it? To get more info: https://www.imobie.com/guide/anytrans/get-started-ios.htm If transferring photos to specific album is your only request, given this situation, we would like to refund you. Please contact Support@imobie.com for refund issue. My colleague will issue your refund soon once she receives your mail. It will be appreciated for your kind understanding. Please feel free to contact us if you have any questions or problems. Thanks again for your cooperation and understanding.
  7. Dorothy

    Importing photo albums from PC to Iphone

    Hello, David, thanks for your kind feedback. It's really sorry for AnyTrans will keep all transferred photos on "From AnyTrans" album due to Apple restrictions. And you cannot move the photos to manually created album. It will be appreciated for your kind understanding. Once we tackle this issue in future, we will inform you at once. Thanks again for your kind understanding. If there is anything we can help you with, please do not hesitate to contact us. Enjoy a nice day!
  8. Dorothy

    Importing photo albums from PC to Iphone

    Hello, David, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. At present, AnyTrans only supports to import photos instead of transferring them with the original name. This issue is caused because Apple blocks the permission to rename photos transferred by the third party software on device directly. Thus, AnyTrans does not support to transfer photos with folders. And we will try our best to tackle this issue in near future. It will be appreciated for your kind patience and understanding. Sorry again for the inconvenience have caused to you. If you have any questions or problems, please do not hesitate to contact us. Thanks for your generous support and kind understanding in advance.
  9. Dorothy

    lost pictures

    Hello, Jayyb, thanks for your kind feedback and i am sorry for the delay reply. To start with, i would like to clarify that AnyTrans is transfer software and will never delete your data without your permission. Given this rare situation, to help us check and solve this issue soon, would you please kindly send log file to Support@imobie.com for better analysis? https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part44 Meanwhile, as you do not have any backups, AnyTrans may fail to help you find them back. Given this situation, i would like to recommend you to give the trial version of PhoneRescue a try? PhoneRescue is designed to retrieve lost data back. To get more info: https://www.imobie.com/guide/phonerescue-for-ios/get-started.htm If PhoneRescue fails to recover your lost data back, we are sorry for we may fail to help you this time. Thanks for your generous support and kind understanding in advance.
  10. Dorothy

    lost pictures

    Hello, Jayyb, thanks for contacting us. To transfer pictures from flash drive to iPhone, you need to copy pictures from your flash drive to computer at first. Then, you can import pictures from computer to iPhone via AnyTrans. Here is the instruction: https://www.imobie.com/guide/anytrans/add-content-from-computer-ios.htm If you mean you photos is lost when you transfer pictures from flash drive to iPhone, this issue is really weird. Given this situation, i am wondering whether you have iTunes backup (on your computer) or iCloud backup? If so, you can recover your photos from backup. For iTunes backup: https://www.imobie.com/guide/anytrans/backup-manager-ios.htm For iCloud backup: https://www.imobie.com/guide/anytrans/icloud-backup-management-ios.htm I am looking forward to your reply. Thanks for your kind feedback in advance.
  11. Dorothy

    Please check if network is available

    Hello, Robert, thanks for contacting us and we are sorry for any inconvenience may have caused to you. Please make sure the internet connection is stable while launching iOS repair function. This issue is in that PhoneRescue needs to download firmware from website to finish repair function. Thus, it is necessary to make sure the internet connection. Given this situation, would you please disconnect your network and re-connect to give it a new try? Thank you so much for your generous support and cooperation in advance.
  12. Dorothy

    Transfer Contacts

    Hello, Pamela, thanks for contacting us. Yes, AnyTrans can help you transfer contacts from computer to iPhone, from iPhone to computer or between iOS devices. Here is the detailed instruction: https://www.imobie.com/guide/anytrans/contacts-management-ios.htm If AnyTrans for iOS fails to detect contacts on your iPhone, this issue is caused for that the third party software won't detect your contacts with turning on iCloud connection due to Apple principles. Thus, to manage contacts on iOS device, you need to turn off iCloud connection associated with contacts on your device temporarily. Would you please refer to the post to turn off iCloud connection: https://www.imobie.com/guide/anytrans/how-to-turn-off-icloud-connection-in-device.htm Please kindly whether it works for you or not. If there is anything we can help you with, please do not hesitate to contact us. Thanks for your generous support and kind understanding in advance.
  13. Dorothy

    Support Team Issues!!!

    Hello, Bedoor, thanks for contacting us and we are truly sorry for the inconvenience have caused to you. We check our mailbox carefully and find that you have contacted on July, 28. And we reply you on July, 29. Then, you give us feedback on Aug, 2nd. And we send mail to you on the same day. If you need, we can provide you with screenshot about our replies. Would you please kindly check for that? It will be appreciated for your kind understanding. If you still fail to receive the mail we sent, we will use Gmail to send it to you again. Sorry again for the inconvenience may have caused to you. Thanks for your generous forgiveness and kind understanding in advance.
  14. Dorothy

    Phonerescue doesn't recognize my iphone

    Hello, Flaminia, thanks for using our app and we are sorry for the inconvenience may have caused to you. This issue may happen for several factors. To make use of our product soon, would you please give our suggestions a try? 1.Would you please check whether you are using the latest version of PhoneRescue? If not, please download it from our website directly: https://www.imobie.com/go/download.php?product=pri&os=mac 2. Please make sure iTunes can read your device properly and please also trust this computer when the device is connected. If not, please reinstall your iTunes. 3. Please make sure you are using your computer as Administrator account. Please kindly tell us whether it works for you or not. Thanks for your kind feedback in advance.
  15. Dorothy

    locked phone

    Hello, Hannaa, thanks for your kind feedback. You can give AnyTrans a try to check whether it can be detected or not. It your iPhone can be detected via AnyTrans, you can use it to transfer photos: https://www.imobie.com/guide/anytrans/camera-roll-management-ios.htm If not, we are sorry for we may fail to help you this time. It will be appreciated for your kind understanding. If there is anything we can help you with, please do not hesitate to contact us.
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