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Dorothy

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Dorothy last won the day on November 8

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About Dorothy

  • Birthday 08/22/1991

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  1. Dorothy

    Family Plan

    Hi, Bob, thanks for using our app and i am sorry for this inconvenience. Yes, you purchased family version which can be used on five computers. We Check in our system and find you only bind on three computers. I test this license and find it is valid. Given this rare situation, would you please try below suggestions to register AnyTrans: 1. Please copy and paste the license code directly instead of entering it manually. 2. Please make sure the Internet connection is fine while registering. 3. If the problem persists, would please kindly send the screenshot about this issue to help me better analysis? I am looking forward to your reply. Thanks for your kind feedback in advance.
  2. Hi, Imul, thanks for using our app and i am sorry for this inconvenience. Given the importance of data, to avoid any data loss, AnyTrans for Android will back up your data before launching transferring process. It will be appreciate for your kind understanding. But please do not worry. After transferring process completes, you can delete the backup from location below: /Users/Your computer name/Library/Application Support/com.imobie.AnyTrans for Android /AnyTrans for Android /Backup Then, you can delete unwanted items. If there is anything i can help you with, please do not hesitate to contact me. Enjoy a nice day!
  3. Dorothy

    Transfer from Dropbox to Box Won't Begin

    Hi, Smash, thanks for using our app and i am truly sorry for the inconvenience may have caused to you. 1. To start with, the reason of this issue is that there are many items in your target folder. Before the syncing process, AnyTrans for Cloud will analyze the date on your target folder at first. Thus, it make take some time. It will be appreciated for your kind understanding. 2. The second reason is network. If the server of cloud you visited is running slow, AnyTrans for Cloud will take more time to access the data on your target folder. It will be appreciated for your understanding on this issue. Given this situation, would you please try below suggestions to tackle this issue: 1. Please restart your AnyTrans for Cloud to give it a new try. Or you can also login via webpage to check this issue: https://cloud.imobie.com/#/ Then, if possible, would you please create a task on webpage of AnyTrans for Cloud for test? 2. If problem persists, to help us make better analysis, would you please kindly send log file to us for better analysis? https://www.imobie.com/faq/anytrans-for-cloud-faqs.htm#part7 Our Development Team will try to solve your issue soon. I am looking forward to your reply. Thank you so much for your generous support and kind cooperation in advanc
  4. Dorothy

    Ringtone

    Hi, Cbasin, thanks for using our app and i am try sorry for the inconvenience may have caused to you. To tackle this issue, would you please kindly try below suggestions? 1. Please make sure that you are using the latest version of AnyTrans for iOS (v 7.0.4 ). If not, please download it from the link below: For Windows version: https://www.imobie.com/go/download.php?product=at&os=win For Mac version: https://www.imobie.com/go/download.php?product=at&os=mac 2. Please restart your iPhone and AnyTrans to refresh data. Then, please kindly give it a new try. 3. If problem persists, to help us make further diagnosis, would you please kindly send log file to Support@imobie.com directly for better analysis? https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part44 I am looking forward to your reply. Thank you so much for your kind cooperation and understanding in advance.
  5. Dorothy

    Microsoft app

    Hi, Ryan, thanks for using our PhoneRescue and i am so sorry for the inconvenience may have caused to you. This issue is caused because your iTunes is installed from Microsoft instead of Apple. Thus, the third party software is unable to detect your iPhone. Given this situation, please uninstall iTunes you have installed from Microsoft at first. Then, please download and install iTunes on your computer from link below: For iTunes 12.9.0 (64 bit): https://www.apple.com/itunes/download/win64 For iTunes 12.9.0 (32 bit): https://www.apple.com/itunes/download/win32 Install iTunes is to help PhoneRescue detect your iPhone. After completing installation, please do not open iTunes while using PhoneRescue to avoid data sync. Then, you can use PhoneRescue normally. Or you also can run PhoneRescue on your different computer. Here is the detailed user guide of PhoneRescue: https://www.imobie.com/guide/phonerescue-for-ios/get-started.htm If you have any questions or problems, please do not hesitate to contact me. Thank you for your generous support and kind understanding in advance.
  6. Hi, Corey, thanks for using our app and i am sorry for the inconvenience may have caused to you. Yes, our AnyTrans supports the newest iPhone XS Max. The possible reasons of this issue: 1. You do not install the iTunes correctly or iTunes is not initialized properly. 2. You may not update the iMobie software to the latest version timely. 3. Your computer is running the anti virus software which blocks the connection. 4. The USB cable is loose or broken. Given this rare situation, would you please kindly try below suggestions to tackle this issue? 1. Please disconnect your device and reconnect device to iMobie software or use other USB cables to retry. 2. Please check whether iTunes can recognize your iOS devices or not. If not, please reinstall your iTunes. 3. Please make sure whether you run the latest version of iMobie software now. If not, please refer to the link below to download the latest version: For Windows: https://www.imobie.com/go/download.php?product=at&os=win For Mac: https://www.imobie.com/go/download.php?product=at&os=mac 4. Please check whether you connect the iOS device to your computer before. If not, please click Trust on the device when it prompts for authorization. To make our software detect your device successfully, please close the anti virus software temporally. If problem persists, please send log file to Support@imobie.com directly for further analysis: https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part44 I am looking forward to your reply. Thank you so much for your generous support and kind feedback in advance.
  7. Dorothy

    What data can this recover?

    Dear member, thanks for using our app and i am sorry for the delay reply. At present, PhoneRescue supports three recovery modes, from iOS device, iTunes and iCloud backup. As we know, Apple values user's privacy seriously. You must tap "Trust" option on your iPhone to let the third party software detect your iPhone data. As you forget the password to your iPhone, you cannot tap the "Trust" option. Therefore, i am sorry that Recover from iOS Device is not available for you. Would you please give the trial version of PhoneRescue a try to check whether you have any iTunes or iCloud backup: For iTunes backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-itunes-backups.htm For iCloud backup: https://www.imobie.com/guide/phonerescue-for-ios/recover-from-icloud.htm And if you do not have any iTunes or iCloud backup, i am sorry that Recover from iTunes and iCloud options are also not available for you. It will be appreciated for your generous forgiveness. Meanwhile, given the importance of your data, i highly recommend you to backup your iPhone periodically in future. If there is anything i can help you with, please do not hesitate to contact us. Thank you so much for your kind understanding in advance.
  8. Dorothy

    Keeps stopping in the middle of transfer

    Hi, Rcglfr, thanks for using our app and i am truly sorry for the inconvenience may have caused to you. This issue may occur while your iPod stops communicating with your computer during the sync process. As the result, our software cannot stop the transfer process because the commutation lost. Given this situation, would you please refer to below suggestions to tackle this issue? 1. Please turn off AnyTrans for iOS. 2. Please restart your iPod to refresh the data. 3. Please do not choose songs with appropriated amount one time. To keep the transfer process smooth, If you have many songs, would you please transfer songs in batch? Please kindly tell me whether it works for you or not. Thanks for your generous support and kind feedback in advance.
  9. Dorothy

    Help with failed Messages restore

    Hello, FT, thanks for your kind response. I check this issue with our Development Team. And they are working on this issue. We will send solution to you at once. Thank you so much for your kind cooperation and patience.
  10. Dorothy

    Message Category not showing

    Hello, Sanjay, thanks for your kind feedback. We notice that you are using "Content to Computer" function. To start with, about message, would you please check you have created backups? https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part40 After you finished backup, you will see messages icon on interface you sent. If possible, would you please kindly send a screenshot about messages interface to me. Please choose Device Manager > Message > Backup > Refresh. I am looking forward to your reply. Thanks for your kind cooperation in advance.
  11. Dorothy

    Message Category not showing

    Hello, Sanjay, thanks for your quick reply. This issue is in that Apple values your privacy. So no one can access to your private data without backup. It will be appreciated for your kind understanding. If you back up your iPhone and turn off iCloud connection but AnyTrans still fails to detect your messages, contact and calendar, would you please kindly send a screenshot about this issue to us for better analysis? We check your order and find you send mail to us via yesterday night ( 21:58PM). And our Support Team has sent reply to you on today(11:04AM). But it seems that you may fail to receive it. Would you please kindly check for that? If you still fail to receive it, our Support Team will send solution to you via gmail. I am looking forward to your reply. Thanks for your kind feedback in advance.
  12. Dorothy

    Help with failed Messages restore

    Hi, FT, thanks for your quick feedback. Yes, you can turn on your iPhone. Please just do not text messages before our Support Team send solution to you. For other function of your iPhone, you can just use it normally. If you have any questions or problems, please just let me know.
  13. Dorothy

    Help with failed Messages restore

    Hello, FT, thanks for using our app and i am sorry for any inconvenience may have caused to you. To start with, i am sorry for the delay reply because of the different time zone. Currently, our Support Team are available on 9:00 AM - 18:00 PM (UTC +8). And you will receive response within 15 hours. It will be appreciated for your generous forgiveness and kind understanding. As recovery process is to find deleted data among deleted database, the process is truly complicated. Given the rare situation you encountered, our Development Team need to analyze the logfile your send carefully and find the reason and solution for this issue. I have checked this issue with our Support Team on this morning. They have reported your logfile to our Development Team and will send solution to you soon. We will try our best to help you solve this issue we can. If there is anything we can help you with, please do not hesitate to contact me. Thank you so much for your kind cooperation in advance.
  14. Dorothy

    error code 42 (please help!)

    Hello, member, thanks for using our app and we are truly sorry for the inconvenience may have caused to you. To start with, would you please kindly tell us you are try to recover lost contacts from iTunes backup? Given the importance of your data, PhoneRescue will create new backup before recovery process. Error code 42 will appear while backup process occurs unknown error. To tackle this issue, would you please rename the path below: 1. Please find this path: C:\Users\richardt\AppData\Roaming\Apple Computer\MobileSync\Backup 2. Please rename this folder: 2a5eac3149869f92410d0d2e14c0e836de8c55e6 After that, you can use our AnyTrans noramlly. Meanwhile, if you just mean transfer iPhone existing contacts instead of losing contacts, i would like to recommend you to give our AnyTrans trial version a try, which can help you transfer contacts in more simple way. To get more info: https://www.imobie.com/guide/anytrans/contacts-management-ios.htm Please kindly tell me whether it works for you or not. Thanks for your kind feedback in advance.
  15. Hello, member, thanks for using our app and i am sorry for the inconvenience caused to you. To start with, i would like to explain that AnyTrans will help you transfer the same songs while exporting songs from iPhone to computer. But to transfer songs from computer to iPhone, AnyTrans will skip duplicated songs because of Apple restrictions. It will be appreciated for your kind understanding. Do you mean that the same song title are actually different songs? If so, would you please kindly send the two songs with the same titles and log file to Support@imobie.com for better analysis? Our Test and Development Team will analyze this issue and send solution to you soon. Thank you so much for your generous support and kind cooperation.
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