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Deleted Messages Not Showing

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I downloaded the free trial and followed all prompts.  When the recovery shows up, it does not include any deleted texts.  Nothing in red or with lines through it or dots.  It's only displaying all of the current messages.  What am I doing wrong?

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Hello, Cherie, thanks for using our app and i am sorry for the delay reply. Given this situation, would you please refer to below suggestions to tackle this issue?

1. To recover delete/lost data, you need to make sure that you have rooted your phone at first. 


2. Meanwhile, we would like to tell you that we design our PhoneRescue to let customers scan & preview their deleted content prior to purchase. If PhoneRescue can scan the data you lost, it can help you find them back. If not, it cannot help you find them back because your data has been overwritten. In this case, sorry but not only our PhoneRescue but also any other Android data recovery software won’t help on this issue. 

If you have any questions or problems, please do not hesitate to contact us. 

Thank you for your generous support and kind understanding in advance.

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