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Chew

Image File Size

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Hi,

I found that the image file size is much smaller and the image is not clear after transfer. How to maintain my image file size after the transfer?

Thanks 

Mr. Chew

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18 hours ago, Chew said:

Hi,

I found that the image file size is much smaller and the image is not clear after transfer. How to maintain my image file size after the transfer?

Thanks 

Mr. Chew

Hi, Mr. Chew Chew, thanks for using our app and i am sorry for the delay reply due to holiday vacation. To fix this issue, please refer to the following suggestions. 

1. Please make sure you are using the latest version of AnyTrans. If not, please download the latest version of AnyTrans from our website directly: 

https://www.imobie.com/anytrans/download.htm

2. Please check whether all photos are viewable on your iOS device. 

3. If problem persists, please connect your iPhone to Wi-Fi. Then, please go Settings > iCloud. Please check whether you have turned iCloud photo library and choose to optimize iPhone Storage. If so, it would cause that your photos are uploaded to iCloud and do not exist in your device temporarily.

4. Then, to solve this issue, please choose to download and keep Originals. After downloading photos to your device successful, you can transfer them normally.

Here are the detailed instructions: https://www.imobie.com/guide/anytrans/get-started-ios.htm

Please kindly tell us whether it works for you or not.

Thanks for your kind feedback in advance. 

 

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