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So I downloaded iTunes and the Phone Rescue product. Phone Rescue is saying that iTunes is not downloaded and installed when it is. iTunes even recognizes my phone. NEED HELP ASAP

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Hello, Samantha, thanks for using our app and we are sorry for the inconvenience may have caused to you. This issue is caused because you may not uninstall iTunes completely before reinstalling it. To tackle this issue, here are our suggestions:

1. Please click Menu button on your computer > Choose Control Panel option > Click Program and Features option > Please choose and unstall iTunes,  Apple Mobile Device Support, Apple Software Update, Apple Application Support(64-bit) and Apple Application Support(32-bit).


2. Then, please click Menu button to check whether iTunes still exists or not. If exists, please uninstall it. If not, please ignore it. 


3. Next, please go Computer > Local Disk (C:) > Click Music option > Choose iTunes option > Delete all files on iTunes folder.


4. After that, please install the latest version of iTunes ( from link below: https://secure-appldnld.apple.com/itunes12/091-81934-20180529-DAFCAAD0-5F77-11E8-99A3-4F9A897FD268/iTunes64Setup.exe

We truly hope our suggestions are helpful for you.

Thanks again for your kind cooperation and feedback.

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