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flaminia

Phonerescue doesn't recognize my iphone

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Hello,

 

I just downloaded IphoneRescue on my Mac 10.8 but when connected with my iphone 7 it doesn't recognize it and keep asking to connect the device. My computer regularly recognizes the phone.

What should I do? I need to urgently recover some deleted photos from the iphone.

 

Thank you in advance for your reply,

Best,

Flaminia

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Hello, Flaminia, thanks for using our app and we are sorry for the inconvenience may have caused to you. This issue may happen for several factors. To make use of our product soon, would you please give our suggestions a try?

1.Would you please check whether you are using the latest version of PhoneRescue? If not, please download it from our website directly:

https://www.imobie.com/go/download.php?product=pri&os=mac

2. Please make sure iTunes can read your device properly and please also trust this computer when the device is connected. If not, please reinstall your iTunes.

3. Please make sure you are using your computer as Administrator account.

Please kindly tell us whether it works for you or not.

Thanks for your kind feedback in advance. 

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4 hours ago, perry1 said:

I tried these solutions for my iPhone 6 still doesn't recognize it

 

Hello, Perry, thanks for contacting us and we are truly sorry for the inconvenience may have caused to you. If you have tried all options but still failed, given this situation, this issue is caused because you may not uninstall iTunes completely before reinstalling it. To tackle this issue, here are our suggestions:

1. Please click Menu button on your computer > Choose Control Panel option > Click Program and Features option > Please choose and unstall iTunes,  Apple Mobile Device Support, Apple Software Update, Apple Application Support(64-bit) and Apple Application Support(32-bit).

image.png.420c7014fa42eee079c13d9577325624.png

2. Then, please click Menu button to check whether iTunes still exists or not. If exists, please uninstall it. If not, please ignore it.

image.png.de21baa6d06a5dc6da65efe01b0f226a.png

3. Next, please go Computer > Local Disk (C:) > Click Music option > Choose iTunes option > Delete all files on iTunes folder.

image.png.0341749d5250d75ec69978714f421d1d.png

4. After that, please install the latest version of iTunes (12.7.5.9) from link below: https://secure-appldnld.apple.com/itunes12/091-81934-20180529-DAFCAAD0-5F77-11E8-99A3-4F9A897FD268/iTunes64Setup.exe

We truly hope our suggestions are helpful for you.

If problem persists, to help us make better analysis, would you please kindly send a screenshot and log file to Support@imobie.com directly?

https://www.imobie.com/faq/phonerescue-faqs.htm#part27

Thanks again for your kind cooperation and feedback.

 

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