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flaminia

Phonerescue doesn't recognize my iphone

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Hello,

 

I just downloaded IphoneRescue on my Mac 10.8 but when connected with my iphone 7 it doesn't recognize it and keep asking to connect the device. My computer regularly recognizes the phone.

What should I do? I need to urgently recover some deleted photos from the iphone.

 

Thank you in advance for your reply,

Best,

Flaminia

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Hello, Flaminia, thanks for using our app and we are sorry for the inconvenience may have caused to you. This issue may happen for several factors. To make use of our product soon, would you please give our suggestions a try?

1.Would you please check whether you are using the latest version of PhoneRescue? If not, please download it from our website directly:

https://www.imobie.com/go/download.php?product=pri&os=mac

2. Please make sure iTunes can read your device properly and please also trust this computer when the device is connected. If not, please reinstall your iTunes.

3. Please make sure you are using your computer as Administrator account.

Please kindly tell us whether it works for you or not.

Thanks for your kind feedback in advance. 

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