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Wendy

Transfer of messages

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Posted (edited)

I am stuck waiting for the recovered messages to transfer to my iphone.....it says PREPARING THE DEVICE DATA PLEASE WAIT

 

I have been waiting for over an hour, how long does this take?

Edited by Wendy

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Hello, Wendy, thanks for contacting us and we are truly sorry for the inconvenience may have caused to you. To start with, i would like to clarify that AnyTrans for iOS can help you transfer messages from device to computer or between iOS devices. Meanwhile, AnyTrans can help you transfer messages from iTunes/iCloud backup to computer directly.

If you want to restore deleted messages to your iPhone, you may need our PhoneRescue for iOS instead of AnyTrans for iOS. To get more info:

https://www.imobie.com/guide/phonerescue-for-ios/recover-data-from-ios-device.htm

If you are using AnyTrans and just want to transfer messages to iPhone but encounter the issue you mentioned, would you please refer to the below suggestions to tackle this issue:

1. Please make sure you are using the latest version of AnyTrans. If not, please download from our official website: https://www.imobie.com/anytrans/download.htm

2. Please restart your iOS device and computer and give it a new try.

3. If problem persists, please kindly send log file to Support@imobie.com directly for better analysis.

https://www.imobie.com/faq/anytrans-for-ios-faqs.htm#part44

If you have any questions or problems, please do not hesitate to contact us.

Thanks for your generous support and kind understanding in advance.

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