Dear Jaumegv,

Thanks for using our app and I am sorry for the late reply. This is Dorothy and I hope to be able to help you!

Some customer encounter the same issue with you if they download iTunes from Microsoft Store. This issue is caused for the third party software isn’t compatible with iTunes from Microsoft Store  instead of Apple. Thus, AnyTrans is unable to detect your iPhone. Would you please kindly check for that? It will be appreciated for your generous forgiveness and kind cooperation. To solve this issue, would you please refer to the detailed instructions:

https://www.imobie.com/faq/itunes-faqs.htm#quescate2

Then reinstall it with the following download link of iTunes: 

64 bit: https://www.apple.com/itunes/download/win64 

32 bit: https://www.apple.com/itunes/download/win32

Please kindly tell me whether it works or not.

I am looking forward to your reply.

Thanks for your generous support and kind understanding in advance.

Best regards,

Dorothy