Hello Matthew,

Thanks for using our app and i am truly sorry for the late reply. This is Dorothy and i hope to be able to help you!

To start with, would you please give me a chance to explain this issue? MacClean is our product. I know that it may surprise you. I truly hope you would read my reply. Thank you so much, Matthew!

MacClean is 100% safe and clean software. It was detected as a malware via Avast AntiVirus because MacClean is the third party software, which cannot be downloaded from App Store. Thus, it will be detected as Malware. But please trust me that MacClean is safe and clean software. Sorry again for the inconvenience has cased to you. It will be appreciated for your generous forgiveness and kind understanding.

Meanwhile，i am truly sorry for Chinese company did not bring good impression to you. Yes, i know that China was lagged out in recent history. But Chinese are always trying their best to provide better products and service to the global customers. I know there are many things we need to do. To build up our brand and good impression, we are always trying! We truly hope you would like to like our product and trust our company some day. That means a lot for us! 

And if you are not willing to use our app and would like to ask for refund, you will get it at once. I totally understand and support your situation and mood. Sorry again for our company lets you down this time. Please kindly tell me your order ID to help me locate your order and issue your refund at once. And we will continue to provide better products and service. I truly believe one day we will get your acceptance. And we will so proud of that!

If there is anything we can help you with, please just let me know.

Enjoy a nice day!

Best regards,

Dorothy